HESI General Chairside Assisting Practice Exam

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When dealing with a fearful patient, which technique(s) should the dental assistant use?

Dismiss the patient’s fears
Use genuineness, accept the person, display self-confidence
Offer sedation options immediately
Encourage the patient to face their fears

The correct answer is: Use genuineness, accept the person, display self-confidence

The most effective approach when dealing with a fearful patient involves using genuineness, accepting the person, and displaying self-confidence. This technique is essential because it helps to build trust between the patient and the dental assistant, which can significantly reduce anxiety. When a dental assistant demonstrates genuineness, it conveys empathy and understanding, allowing the patient to feel heard and validated in their feelings. Acceptance of the patient's emotions helps to create a supportive environment, fostering a connection that can ease tension. In addition, showcasing self-confidence reassures the patient that they are in capable hands. This confidence can help increase the patient’s trust in the dental team, making it easier for them to relax and receive care. Overall, these techniques prioritize effective communication and emotional support, which are critical in managing a fearful patient and ensuring a positive dental experience.